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How We Handle Your Privacy

We set out what we collect, why we keep it and how you can ask for access or changes to your account record.

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CONTACT ROUTES

Talk To Us About Data

If you want to ask about access, correction or a removal request, send us a message through the in-account chat, email or the request form. We route privacy matters to the right team, then verify the account before making any change. That helps us keep your record accurate and prevents the wrong person from altering your details. You can write in clear English, and we will reply with the next step once the request is logged.

Team online

Email request

Send a written request for access, correction or deletion, and include the email tied to your account. We use the details only to verify you and respond to the privacy request.

In-account chat

Use the in-account chat when you need a fast privacy question answered. We can point you to the right form, but account changes still follow verification before anything is updated.

Request form

The form in your account lets you choose what you want changed, copied or removed. If you are writing from Malaysia, we process it where local law permits.

SECURE HANDLING

Data, Cookies, and Retention Rules

We keep only the data needed for login checks, payment tracing, customer contact and legal record keeping.

Data collection

We collect only the fields needed to create, run and protect your account, such as contact details, login records and transaction traces. We avoid asking for extra data when it is not needed for a clear purpose.

Cookie use

Cookies help keep your session active, remember language settings and confirm that a sign-in came from your normal device pattern. They also let us reduce repeated checks while you move between pages.

Access control

Account records are protected with login checks, device signals and staff access limits. When you ask for a change, we confirm identity first so the record stays accurate and the request comes from the right person.

Retention

We hold records only for the period needed for service, dispute handling, audit duties or other legal duties. After that period ends, we delete or anonymise the data under our storage rules.

Processors

Service providers that help us with payment checks, hosting or customer contact receive only the data they need to finish that task. They are contractually limited to the purpose we give them.

Your requests

You can ask for a copy, correction or removal where local law allows by contacting support. We log the request, check the account match and tell you the next step once the check is complete.

Questions About Your Privacy Rights

These are the questions we hear most often when you want to understand what we collect, why we keep it and how you can ask for changes. The answers below stay close to the policy, use plain English and point you to the right contact path when you need help. If your request is tied to local law, we apply the rules that govern your location.

We collect the details needed to run your account, including contact fields, login records, device data, cookie signals and messages you send us. Payment traces from Touch 'n Go, GrabPay, Boost dan FPX are kept for processing and checking only.

Cookies help keep you signed in, remember language choices and spot unusual access patterns. They also cut down repeat checks when you move between pages, while staying linked to the account and browser you use.

Only staff who need it for support, verification, record keeping or security can see your data, and processors receive just the fields needed to do their task. They are not given broad access to your full record.

We keep records for the time needed to run the account, answer disputes, meet tax duties and meet other legal duties. After that period, we delete or anonymise the record unless another duty still applies.

Yes. Send the request through support, tell us what needs updating and include the account details we can use to verify you. Once we confirm the request, we will make the change where local law allows.

Yes, it applies to the extent permitted by local law. If a rule in your location gives you extra rights or different limits, we apply those local rules to your request.

Use the in-account form, chat or email path listed on the page. We log the request, check the account match and reply with the next step so you know what happens next.

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